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08 — DOCUMENTATION

Company knowledge

Topics

Company knowledge is what NORD answers from: your documents, procedures, prices, history. Without it you get generic answers; with it you get answers about your business.

This is the setting that makes the biggest difference to answer quality. Start here.

Adding knowledge

  1. Go to Settings and then the Bedrijfsinformatie tab.
  2. Add a document, or paste text directly. Both work.
  3. What you add is split into readable pieces so NORD pulls in only the relevant part per question.
  4. Ask a question you already know the answer to, and check it uses the right piece.

What works and what does not

Works well: procedures, frequently asked questions with the real answers, pricing agreements, product descriptions, how you go about things. Works less well: a scan of a document with no text layer, or a folder of a hundred files where you do not know what is in them.

Note

Out-of-date knowledge is worse than none. If last year's price list is in there, NORD answers with those prices and sounds exactly as confident as it does about the new ones. Clear out what is no longer true.