Company knowledge

Company knowledge is what NORD answers from: your documents, procedures, prices, history. Without it you get generic answers; with it you get answers about your business.

This is the setting that makes the biggest difference to answer quality. Start here.

Adding knowledge

1. Go to Settings and then the Bedrijfsinformatie tab.
2. Drag a file into the box, or use kies een bestand.
3. What you add is split into readable pieces so NORD pulls in only the relevant part per question.
4. Under Geüploade documenten you can see what is in there. What is not listed is not something NORD knows.

What can go in

The box accepts PDF, TXT, Markdown, CSV of JSON — max 10 MB. That is the whole list: a file type that is not on it is refused rather than half-read.

Works well: procedures, frequently asked questions with the real answers, pricing agreements, product descriptions, how you go about things.

Works less well: a scan of a document with no text layer, or a folder of a hundred files where you do not know what is in them. A PDF that is only photographs of pages contains no text as far as a computer is concerned.

Company knowledge, Memory or an attachment?

Three places that look alike and do different things:

Where	For what	How long
Company knowledge	Documents about your business	Permanent, on every question
Memory	Short entries about you and how you work	Permanent, on every question
Attachment in the chat	This one piece, this one time	Only within that conversation

So do not put a manual in Memory, and do not attach the same price list on every question.

Knowledge is per account

What you add belongs to your account. Your colleague does not see it, and NORD does not pull it in when your colleague asks a question.

Larger sources that keep themselves current

For knowledge that changes — a handbook in Notion, a page you maintain — you can connect the source instead of uploading it. See Knowledge sources.