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09 — TASKS & APPROVAL

Approvals

Where approval sits inside a goalA goal runs in steps. Steps that only read or compute internally continue on their own. A step that sends something outward waits for your approval. Approve and that one action runs with those arguments. Decline and NORD looks for another route.GoalStepRead onlyOutwardYour approvalExecuted
Where approval sits inside a goal

NORD does work, and work eventually touches the outside world: an e-mail, a message, a change in someone else's system. That is exactly where it stops and asks you.

This is the part most of the trust rests on, so it is worth knowing precisely how it works.

Where the line runs

The rule is not "important actions" — that would be a judgement NORD makes for itself. The rule is direction:

  • Reading and internal computation continues on its own. Searching a document, sorting a list, doing a calculation.
  • Sending or changing something outward waits. Sending mail, posting a message, writing a row into another system.

What you see when there is something to approve

A card appears in the conversation with what NORD wants to do and with which arguments. Depending on the action it carries a button such as Koppel, Waardeer op or Open. As long as you do nothing, nothing happens.

Inside a goal, the goal pauses at that point rather than running on.

What one approval covers

An approval applies to that one action with those arguments. If NORD wants to do the same kind of action with different arguments, it asks again.

That is deliberate: otherwise one "yes" to a test e-mail would approve a whole run of them, and the approval has become a formality rather than a control.

Declining

If you decline, NORD does not perform the action. It does not necessarily give up — usually it tries another route to the same outcome, or asks you what it should do instead.

Limiting what is possible in advance

If you do not want a whole category of actions, do not wait for the question. Beside the composer sits Tools, where you switch tools off per conversation. What is off is not proposed, and so never has to be declined.

More structurally you handle it under Connections: no connection means no access to that system, whatever is asked.

Note

An approval is not confirmation that the contents are correct. Read what it says before you agree: NORD can propose a correct action with the wrong address in it, and the approval covers both.